How does CipherSend work?
Can we use the same account for several people in our office?
How secure is CipherSend?
Do I really need encryption?  Isn't that only for the Defense Department?
Can I use CipherSend to send files back to my clients or patients securely?
You claim that CipherSend will protect me from spam and viruses.  How?
Can people use my CipherSend account to send me spam?
What if I don't receive a CipherSend message sent to me from my website?
Why is CipherSend better than having a secure login on my website to trade files?
Will CipherSend send messages and files securely to anyone?
Do I need to know if my recipient is a CipherSend member?

How does CipherSend work?
For a detailed explanation of how it works, go to our How It Works page, but the quick and easy answer is that when you sign up for CipherSend, we send you the link codes to place on your website and emails.  When a client or patient sends you a file using your CipherSend link, it is sent via a secure connection to our secure server.  An email - along with any message from the sender - is forwarded to your email address.  You simply click on the emailed link and enter your CipherSend login and password to open it.

Can we use the same account for several people in our office?
A CipherSend account can only be connected to one specific email address since it requires a separate encryption code for each address.  However, if your primary need is to remove email addresses off your website and not security for every employee, you can connect CipherSend to just one contact address in your office and anyone who needs to receive something securely can have it sent to that CipherSend account.

How secure is CipherSend?
CipherSend uses 128 bit SSL encryption which is the standard used by banks and other financial institutions.

Do I really need encryption?  Isn't that only for the Defense Department?
Many people get intimidated by the word encryption, but on the internet, "secure" and "encrypted" mean the same thing.  When you logon to your bank's website with your user name and password, you are sending your information to them encrypted.  You don't see that encryption and neither does your client, associate or patient when you use CipherSend.

Can I use CipherSend to send files back to my associates, clients or patients securely?
Yes!  You will be sent a CipherSend link of your own to send files securely to any email address.  Since your associates, patients or clients may not be members of CipherSend, you will need to enter a password that they will need in order to open the file.  Most people enter their client's name or some other easily remembered password, but if you're going to be sending files back and forth to your client routinely, it will probably be best to have your client sign up with CipherSend.  If you are sending CipherSend files to other members, they will simply use their own login to retrieve them and not need your password.

You claim that CipherSend will protect me from spam and viruses.  How?
Whenever you place an email address on your website - even if it is buried in the coding of a contact form - it is vulnerable to theft by automated spambots sent out by unsavory characters around the world.  These spambots scan website coding across the internet looking for email addresses.  There is almost a 100% certainty that an email address posted on a website will eventually be stolen - probably numerous times.  When you replace your email address or contact form with a CipherSend button, there is no longer an address to steal.  Your email address is stored securely on our server and even people who click your button to send you a message will never see it or have access to it.

Can people use my CipherSend account to send me spam?
Unlike unprotected email addresses, the CipherSend server requires that a "spam protection code" be entered with every single message that comes through.  That doesn't ensure that someone can't "spam" you with an unsolicited advertisement, but they will have to be patient enough to send their spam one message at a time to every recipient - not a likely or profitable endeavor for most spammers.

What if I don't receive a CipherSend message sent from my website?
CipherSend is vastly superior to an email address or contact form on your website because unlike regular email or contact forms, CipherSend always emails a verification message to the sender so that he or she can click on it to verify whether or not you received it.  Whenever you receive a message sent to you via CipherSend, you should always click on the verification link to let the sender know that his or her message was received.

Why is CipherSend better than having a secure login on my website to trade files?
With CipherSend, you never have to deal with the hassle of giving out user names and passwords.  No one likes having to remember more passwords - not you and not your clients and associates.  With CipherSend, people just click your button and send you messages and files securely without needing a password or login!

Will CipherSend send messages and files securely to anyone?
You can send secure files to anyone with an email address.  However, if the recipient is not a registered CipherSend member, you will need to give him or her the password you used to encrypt your file or message.

Do I need to know if my recipient is a CipherSend member?
No.  All you need to do is enter the recipient's email address and CipherSend will check with our server to determine if that individual is a CipherSend member.  If the recipient is a member, the message will be encrypted with his or her own login information.  If the recipient is not a member, he or she will need to know the password you used to send the file.